Refund Policy

If you have not used any credits, you can ask for a full refund of your first payment within 14 days of that payment.

Once any credits have been used we cannot refund that billing period, because the generation cost has already been incurred.

Renewals are not refundable. Cancel before a renewal date to avoid it — your plan stays active until the end of the period you have paid for.

If we withdraw a paid feature, significantly reduce your plan, or close your account through no fault of your own, we refund the unused part of what you paid.

To request a refund, contact us with the email address on the account and the date of the payment. We answer within three working days.

These terms do not affect any rights you have under the law where you live.

You can cancel at any time from the link in your Paddle receipt, or by contacting us. Your plan stays active until the end of the period you have already paid for, and the credits for that period stay usable until it ends.

Cancelling stops the next payment. It does not refund the current period.

Questions about a payment? Use our Contact page, or email support@framera.ai.